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Management Topics

How To Use EasyRenz as Management / Landlord Perspective

General

[General] EasyRenz Management Topic Categories

[General] Getting Started On EasyRenz

[General] How To Sign Up EasyRenz Account ?

[General] What To Do If I Forgot My Password ?

[General] How To Update Personal Information ?

[General] How To Update Company Profile ?

See all 12 articles

Properties & Units

[Properties & Units] How To Add New Property & Units ?

[Properties & Units] How To Delete Property ?

[Properties & Units] How To Store Property Related Files To Property ?

[Properties & Units] How To Add More Units To Property ?

[Properties & Units] How To Edit Unit Rental Fee & Template ?

[Properties & Units] How To Delete / Restore Units ?

See all 14 articles

Bookings & Rentals

[Bookings & Rentals] How To Add New Booking ?

[Bookings & Rentals] How To Register Account For Tenant ?

[Bookings & Rentals] How To Check In A Rental ?

[Bookings & Rentals] What To Do If Tenant Did Not Receive Welcome Email ?

[Bookings & Rentals] What To Do If A Rental Booked With Wrong Tenant Email ?

[Bookings & Rentals] Why Tenant Not Able To View Their Rentals In Their Account ?

See all 22 articles

E-Tenancies

[E-Tenancies] How To Remind / Resend E-Signature Document Link To Signee ?

[E-Tenancies] How To Cancel An E-Tenancy Service ?

[E-Tenancies] What Is E-Tenancy Services ?

[E-Tenancies] How To Find Completed E-Tenancy ?

[E-Tenancies] Why Should You E-Stamp Your Tenancy Contract ?

[E-Tenancies] How To Extend E-Signature Signing Period ?

See all 7 articles

Bills, Invoices, Receipts

[Bills, Invoices & Receipts] How To Add A Bill To Tenant ?

[Bills, Invoices & Receipts] How To Edit Tenant Bill ?

[Bills, Invoices & Receipts] How To Delete / Restore Tenant Bill ?

[Bills, Invoices & Receipts] What Will Happen If A Tenant Bill Is Overdue ?

[Bills, Invoices & Receipts] How To Set Postpaid Electric Bill ?

[Bills, Invoices & Receipts] How To Split Unpaid Bill ?

See all 19 articles

Deposit Refunds

[Deposit Refunds] How To Complete Deposit Refund ?

[Deposit Refunds] How To Search Deposit Refund Record ?

[Deposit Refunds] How To Mark Deposit Refund As Ignored ?

[Deposit Refunds] How To Create Deposit Refund ?

Expenses

[Expenses] How To Create Expenses ?

[Expenses] How To Record Expenses As Paid ?

[Expenses] How To Create Recurring Expense ?

Payment Gateway

[Payment Gateway] Settlement Not Received on Settlement Date

[Payment Gateway] How & When Will I Receive My Settlement After Payment Collection ?

[Payment Gateway] Settlement Amount Is Incorrect as per Settlement Report

[Payment Gateway] How Can I Change My Settlement Bank Account ?

[Payment Gateway] What Payment Methods Are Offered ?

[Payment Gateway] How To Sign Up For Payex ?

See all 12 articles

Renz Credit

[Renz Credit] What Is Renz Credit (RC) & How To Use It ?

[Renz Credit] How To Setup Renz Credit ?

[Renz Credit] How To Topup Renz Credit ?

[Renz Credit] How To Reset / Change Renz Credit Pin ?

[Renz Credit] My Renz Credit Has Been Locked.

Account Settings

[Account Settings] How To Change Rental / Bill Automation / Contract Settings ?

[Account Settings] How To Change Smart Meter Automation Settings ?

[Account Settings] How To Change Maintenance Request Settings ?

[Account Settings] How To Change Landlord Access Settings ?

Sub-accounts

[Sub-accounts] How To Remove Sub Account Access ?

[Sub-accounts] What Is & How To Add Sub-account ?

[Sub-accounts] How To Resend A Verification Email ?

Subscriptions

[Subscriptions] How To Subscribe To Easyrenz Package ?

[Subscriptions] Can I Request For Demo Before Subscribing ?

[Subscriptions] How To Upgrade / Change Your Subscription Plan ?

[Subscriptions] How To Extend Existing Subscription ?

[Subscriptions] My Subscription Renewal Failed, What Should I Do ?

[Subscriptions] What Happens After My Subscription Expires?

See all 11 articles

Maintenances

[Maintenances] Maintenance Module Explained

[Maintenances] How To Manage Maintenance Tasks ?

[Maintenances] How To Create Custom Maintenance Tasks ?

[Maintenances] How To Create A Maintenance As Management ?

[Maintenances] How To Manage A Maintenance ?

[Maintenances] How To Allow Tenant Submit Maintenance Request ?

See all 7 articles

Smart Meters - General

[Smart Meters - General] Smart Meter Status Explained

[Smart Meters - General] Why Should You Group Your Smart Meters ?

[Smart Meters - General] How To Check Smart Meter Usages ?

[Smart Meters - General] How To Manually Power Off / On Smart Meter ?

[Smart Meters - General] How To Check Smart Meter Control Logs ?

[Smart Meters - General] My Smart Meter Power Off Without Control Logs Recorded.

See all 11 articles

Smart Meters - TMS Prepaid

[Smart Meters - TMS Prepaid] TMS Prepaid Mode Explained

[Smart Meters - TMS Prepaid] How To Change Rate Per Unit On TMS Mode Smart Meters ?

[Smart Meters - TMS Prepaid] How To Check TMS Prepaid Meter Transactions ?

[Smart Meters - TMS Prepaid] How To Manually Topup / Adjust TMS Prepaid Meter Balance ?

[Smart Meters - General] How To Troubleshoot If Power Remain Off After Topup / Balance Adjustment ?

Smart Meters - TMS Postpaid

[Smart Meters - TMS Postpaid] TMS Postpaid Mode Explained

[Smart Meters - TMS Postpaid] When Will The Postpaid Electricity Bill Be Generated?

[Smart Meters - TMS Postpaid] Why Does The Postpaid Electricity Bill Not Match The Usage Graph ?

Smart Meters - Manual Prepaid

[Smart Meters - Manual Prepaid] How To Topup / Adjust Your Manual Prepaid Meter Balance ?

[Smart Meters - Manual Prepaid] How To Change The Manual Meter Rate Per Kwh ?

[Smart Meters - Manual Prepaid] How To Transfer Smart Meter To Other EasyRenz User ?

[Smart Meters - Manual Prepaid] How To Setup Individual Meter Action On Zero Balance ?

Smart Door Locks

[Smart Door Locks] How To Configure Smart Door Locks ?

[Bluetooth Gateway] How To Configure Bluetooth Gateway

[Smart Door Locks] Smart Door Lock Access Method Explained

[Smart Door Locks] How To Add Fingerprint Access ?

[Smart Door Locks] How To Create Passcode ?

[Smart Door Locks] How To Share Lock With Another User / Send eKey ?

See all 11 articles

Tenant Topics

Learn How To Use EasyRenz Mobile App As Tenant

Tenant - General

[Tenant - General] Getting Started On EasyRenz

[Tenant - General] I Did Not Receive Any Email From EasyRenz.

[Tenant - General] How To Add Maintenance Request ?

[Tenant - General] I Did Not Receive Welcome Email / Account Setup / Verification Email

[Tenant - General] How Can I View My Rented Room / Property Location ?

[Tenant - General] How To Delete Tenant Account ?

See all 10 articles

Tenant - Payment

[Tenant - Payment] How To Pay Outstanding Bills ?

[Tenant - Payment] Accepted / Supported Payment Methods For Tenant.

[Tenant - Payment] How To Make Payment Using FPX ?

[Tenant - Payment] How To Make Payment Using eWallet ?

[Tenant - Payment] I've Paid My Bill, But It Is Still Showing Unpaid

[Tenant - Payment] How To View Payment History / Payment Receipt ?

See all 7 articles

Tenant - Smart Meter

[Tenant - Smart Meter] How To Topup Prepaid Meter ?

[Tenant - Smart Meter] How To Check Prepaid Meter Deductions ?

[Tenant - Smart Meter] What Should I Do When My Electricity Has Been Cut Off ?

[Tenant - Smart Meter] How To View My Meter Details ?

Tenant - Smart Door Lock

[Tenant - Smart Door Lock] How To Unlock Smart Door Lock Using EasyRenz App ?

[Tenant - Smart Door Lock] How To View Door Lock Access Record ?

[Tenant - Smart Door Lock] How To Update Door Lock Firmware ?

[Tenant - Smart Door Lock] How To Add / Delete My Door Lock Fingerprint Access ?

Tenant - E-Tenancy

[Tenant - E-Tenancy] Unable to Open Zoho Sign / E-Signature For Signing

[Tenants - E-Tenancy] E-Tenancy Contract Details Is Incorrect

[Tenants - E-Tenancy] Not Receiving E-Signature Email For Signing

[Tenants - E-Tenancy] E-Signature Document Is Expired / Recalled